Refund & Cancellation Policy
Plans are prepaid and never renew, so there is nothing to cancel. Here is when you can get your money back.
This policy covers plans bought for Grytt for Trainers on the web. Subscriptions bought inside the Grytt mobile app through the Apple App Store or Google Play are refunded by Apple or Google (see Section 8 of our Terms). Contact details and our Grievance Officer are on the Contact page.
Cancellation
- Nothing renews automatically. A plan is a one-time payment for 30 days. We never charge you again unless you choose to buy again, so there is no subscription to cancel.
- Access continues to the end of the period you paid for. You do not lose the days you have already paid for by deciding not to renew.
- To close your account and delete your data, see Delete account.
When you can get a refund
- 14-day refund on your first purchase. If you ask within 14 days of your first payment for a plan, and you have used less than about 20% of that plan’s AI allowance, we refund the full amount. The AI allowance is shown as a percentage in your billing page.
- Duplicate or failed charges. If you were charged twice for the same plan, or the money left your account but the plan did not activate and we cannot fix it, we refund the full amount of the extra or failed charge.
- A fault on our side. If a serious problem with the service meant you could not use the plan you paid for, we will refund or extend your plan at our discretion.
When we do not refund
- Renewals and later purchases. Because plans never renew on their own, every purchase after the first is a deliberate choice, and is not refundable once the plan is active, except for the duplicate, failed and fault cases above.
- Plan changes. Buying a different plan ends the days left on your previous plan. Those days are not refunded or credited. Buying the same plan again adds 30 days to the time you have left.
- Extra client seats and add-ons are not refundable once they are active.
- Accounts closed for breaking our Terms. If we close your account for a breach of the Terms, the remaining days on your plan are not refunded.
How to ask for a refund
Email team@grytt.club from the address on your Grytt account with your payment reference or order ID. We reply within one business day and decide within 3 business days. You can also call +91 77361 61540 during support hours (Monday to Friday, 9:30 am to 4:30 pm IST).
How long a refund takes
Approved refunds go back to the original payment method through our payment processor, Razorpay. They usually reach your account within 5 to 7 working days of approval. Your bank or card issuer can add time, and for international cards it may take longer. When a full refund is processed, the plan it paid for ends. A partial refund does not end your plan.
What happens to your data
- When a plan ends or is refunded, your account moves to the Free plan. Your clients, programs and history are kept. You cannot add clients beyond the Free plan limit, and paid features such as AI and Courses are locked until you buy a plan again.
- When you delete your account, we delete your data within 30 days, as described in our Privacy Policy.
Taxes and currency
Refunds are made in the currency you paid in. Grytt is not currently registered under GST, so no GST is charged and none is refunded. Any fee your bank charged you for an international or currency-converted payment is set by your bank and is outside our control.